Our refund policy has been devised to define the situations under which AuroPress will provide a refund, the procedure for claiming a refund and the responsibility of AuroPress in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.

All the information that we collect is utilized for bettering our web site’s content, to notify the clients about our website updates or to look into the problem with their request. In case you do not want to receive any email from us in the future, please inform us by writing to services@auropress.com

Coverage & Scope
Our refund policy covers the refunds by AuroPress and/or a website owned and managed by AuroPress a creative digital agency, Puducherry, India.
This policy does not have any application for companies which are not owned or controlled by AuroPress or for persons not employed or managed by AuroPress. This includes any third party service and / or product providers bound by contract and also, any third-party websites to which AuroPress’s website link.
Filing a Complaint
At AuroPress, a creative digital agency Puducherry India, we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few minutes to write to us at services@auropress.com for a final communication prior to requesting a refund.
Only if we are unable to reach a common ground with you after such discussions should a refund claim be filed.

Eligibility for refund
At AuroPress a creative digital agency Puducherry India every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy is very clearly listed:

Projects: Any

Delivery Time
Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate from receiving of the upfront payment date and will take a maximum of 30 Days to refund the amount.
Partial refund: If there is a failure to deliver as per our delivery schedule, after the approval of the initial design style. The partial refund will be in proportion to the work completed.
No refunds: If the project has been completed and uploaded on the server.

Applicability of the Delivery Policy
NOTE: AuroPress’s delivery commitment is subject to:

A project is not taken to be void unless the agreed upon payments (i.e. 50% upfront of the total agreed amount) are clear.
Refund policy is not applicable if the required information for the successful completion of the project is not given to us at proper time. If there is delay or failure in completion of the project due to improper communication from client, it cannot be attributed to AuroPress.
If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, AuroPress is not liable to follow its delivery or refund commitments.
There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.
There is no provision for any refunds if the delivery has been done in its due time and the customer does not responds or reviews it till next 15 days. If there is no response from the customer/client even after 15 days of delivery it shall be assumed that the product has been well accepted by the client.

Limitation of Liability
AuroPress’s liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point of time. AuroPress is not obligated for losses due to the services provided/not provided or the delay in the same at any point of time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to AuroPress in writing.

Processing of Refunds
The partial refunds will be processed and information be emailed anywhere within 30 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card, or PayPal.

Changes
AuroPress may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of AuroPress website after any such amendments automatically implies your acceptance of the same thereof.

Contacting us regarding our refund policy
If you have queries or suggestions regarding our refund policies kindly email us at services@auropress.com with “Refund” in the subject line.